Refund & Exchange Policy

All refund inquiries please email info@refined-london.com

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. If you have any questions about when the credit will be posted to your account, please contact the card-issuing bank. If you haven’t received a credit for your return yet, here’s what to do: Contact your bank or credit card company. Please note that it may take some time for the refund to be posted to your account.

All returns for refund items must be sent via recorded delivery, and customers must supply proof of postage and full tracking details to receive a full refund for goods.


Exchanges/Returns

Refined London does not offer refunds, and we ONLY offer exchanges for products that are defective or damaged.

All Sales Are Final

Due to hygiene legislation and health regulations, we are unable to accept returns or offer refunds on any of our products. This policy is in place to protect the health and safety of our customers and ensure the integrity of our items.

Non-Returnable Items

All of our products are considered personal or hygiene-related items and therefore cannot be returned or exchanged, even if unused or unopened. 

Please contact us with your order number via email at info@refined-london.com and we will get back to you within 24-48 hours.

Exchanges and returns are at the discretion of our customer service team.

Refined London is a company that values and supports our customers. We ask that you please be polite when contacting our staff. Any form of verbal or communicative abuse will not be tolerated, and customers will be refused returns or exchanges if they are abusive in any way. Tough Treks has a zero-tolerance policy.

Our customer service team operates Monday to Friday, 9am to 4pm.


Money-Back Guarantee

The 30-day money-back guarantee offer only applies to products that are delivered and found to be damaged or defective.

The money-back guarantee is subject to customer service approval.